Question 1

How do I book an appointment at Medicare Plus?

Accepted Answer

You can book instantly using our online 4-step booking form on this website, send us a message on WhatsApp at +92 300 1234567, or call our clinical reception desk at +92 42 3578 9000. You will receive an immediate SMS and booking confirmation code.

Question 2

Can I get a same-day consultation with a specialist?

Accepted Answer

Yes! We keep reserved emergency and urgent walk-in slots for all our consulting physicians, pediatricians, and dentists every day. Same-day appointments can be reserved directly online or via WhatsApp before 2:00 PM.

Question 3

What payment methods are accepted at the clinic?

Accepted Answer

We accept Cash (PKR), all major Pakistani Debit & Credit Cards (Visa, MasterCard, PayPak), JazzCash, EasyPaisa, and direct Raast / 1Link online bank transfers at our billing counters.

Question 4

Do you accept health insurance and corporate panel cards?

Accepted Answer

Yes, Medicare Plus is paneled with leading healthcare insurance providers including Jubilee Life, EFU General, Adamjee Insurance, State Life, and Pak-Qatar Takaful. Direct cashless claims and itemized reimbursement receipts are provided.

Question 5

What are your consultation fees?

Accepted Answer

Our consultation fees range from PKR 2,200 to PKR 4,000 depending on the medical specialist and department. A free follow-up review within 7 days is included for most general physician and pediatric consultations.

Question 6

Where is the clinic located in Lahore?

Accepted Answer

Our primary flagship clinic is located at Plot 42-B, Main Boulevard, Gulberg III, Lahore, Pakistan (right near MM Alam Road). We provide free dedicated on-site valet parking and wheelchair access for all patients.

Question 7

What are your emergency and OPD operating hours?

Accepted Answer

Our OPD clinics operate Monday through Friday from 8:00 AM to 10:00 PM, and Saturday from 9:00 AM to 8:00 PM. Emergency triage and urgent basic care is available 24 hours, 7 days a week.

Question 8

Is dental treatment painful?

Accepted Answer

No. Our dental suites utilize computer-assisted painless local anesthesia, topical numbing gels, and ultrasonic instruments. Whether you need a simple filling or a complex root canal, patient comfort is our highest priority.

Question 9

How long does a HydraFacial session take, and is there downtime?

Accepted Answer

A standard clinical HydraFacial takes approximately 45 to 60 minutes. There is zero downtime—you can apply makeup and return to work or social events immediately with a radiant, deeply hydrated glow.

Question 10

Do I need to fast before lab tests or health checkups?

Accepted Answer

Routine tests like CBC and uric acid do not require fasting. However, Lipid Profile, Fasting Blood Glucose, and the Executive Health Checkup package require 10 to 12 hours of overnight water-only fasting. Our team will advise you upon booking.

Question 11

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, you can easily reschedule or cancel your appointment anytime using our online Patient Portal by entering your Appointment Number (e.g. MED-2026-1001), or by sending a quick WhatsApp text to our reception desk at least 2 hours in advance.

Question 12

How are medical records and patient privacy protected?

Accepted Answer

All patient files, diagnostic scans, and medical history are encrypted in our HIPAA-compliant Electronic Health Record (EHR) system. Your data is strictly confidential and never shared without your written authorization.

Question 13

Do you offer home sample collection for lab tests?

Accepted Answer

Yes! Our certified phlebotomists provide sterile, cold-chain home blood sample collection across Lahore. Call our lab helpline or WhatsApp us to schedule a phlebotomist at your doorstep.

Question 14

Are your doctors PMDC / PMC certified?

Accepted Answer

Every doctor and consultant practicing at Medicare Plus is verified and registered with the Pakistan Medical Commission (PMC / PMDC) and holds post-graduate fellowships (FCPS, MRCP, FRCS, RDS) from accredited royal colleges and universities.

Question 15

Can this management software be customized for other clinics?

Accepted Answer

Yes! This system is powered by WordbitX Software Company and can be fully customized for dental clinics, dermatology centers, eye clinics, physiotherapy rehab centers, pediatric practices, and multi-specialty hospitals with custom branding, domains, and workflows.

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